We are using a ticket system that is combined between a 3rd party system for wordpress (the website) and a backend for the in-game system that I wrote. The issue is that the website part gets updated often, and each time I can only hope that nothing vital was changed that requires me to re-write the in-game part.
Since I finished the in-game mail system now and since it also has a web-front-end, I will be disabling the ticket system, since it’s essentially the same functionality. I will keep the web functionality for some time to make sure old tickets are being worked on, but the in-game part will be retired first.