Support ticket issue resolved – check your open tickets please!

I have found and fixed an issue with the support tickets.
Please note that this only affected in-game created tickets. All others are fine.

The issue was that in-game created tickets sent an email to me, but did not register themselves into the database. If you created a ticket recently online, please check if

  • the issue has been resolved, if not
  • if the ticket is in your list of tickets (do /ticket list), if not
  • re-create the ticket please! Thanks and sorry about this!

 

8 thoughts on “Support ticket issue resolved – check your open tickets please!

  1. Is there any way I could be unbanned?
    Ryan and Ron were the ones who xrayed.
    I got my emerald blocks all from villagers. I promise!!
    We had an OP villager farm/spawner.

    • tl;dr No second chances http://uncovery.me/about-this-server/bans-appeals-second-chances/

      The anticheat tool unc uses can tell the difference between mining ores and getting them from villagers. That’s not what would set it off.

      And I don’t have access to the tools unc uses, but even from the logs I’m able to see, I can tell you have a few more shiny gems than those you got from a villager

      13707834 2015-02-28 13:15:33 Pman1123 diamond_ore XXX emp_ad23 824 / 4 / -1734
      13707830 2015-02-28 13:15:32 Pman1123 diamond_ore XXX emp_ad23 825 / 4 / -1734
      13707824 2015-02-28 13:15:31 Pman1123 diamond_ore XXX emp_ad23 824 / 4 / -1735
      13707814 2015-02-28 13:15:29 Pman1123 diamond_ore XXX emp_ad23 825 / 4 / -1735
      13707806 2015-02-28 13:15:28 Pman1123 diamond_ore XXX emp_ad23 825 / 5 / -1735
      13707703 2015-02-28 13:15:03 Pman1123 iron_ore XXX emp_ad23 817 / 7 / -1734
      13707670 2015-02-28 13:14:59 Pman1123 iron_ore XXX emp_ad23 817 / 8 / -1734
      13707657 2015-02-28 13:14:58 Pman1123 iron_ore XXX emp_ad23 818 / 8 / -1734
      13707646 2015-02-28 13:14:58 Pman1123 iron_ore XXX emp_ad23 818 / 8 / -1735
      13707638 2015-02-28 13:14:57 Pman1123 iron_ore XXX emp_ad23 817 / 8 / -1735
      13707526 2015-02-28 13:14:44 Pman1123 diamond_ore XXX emp_ad23 812 / 5 / -1736
      13707516 2015-02-28 13:14:43 Pman1123 diamond_ore XXX emp_ad23 812 / 6 / -1736
      13707478 2015-02-28 13:14:38 Pman1123 diamond_ore XXX emp_ad23 811 / 5 / -1735
      13707463 2015-02-28 13:14:37 Pman1123 diamond_ore XXX emp_ad23 811 / 6 / -1735
      13707378 2015-02-28 13:14:27 Pman1123 lapis_ore XXX emp_ad23 810 / 9 / -1733
      13707362 2015-02-28 13:14:24 Pman1123 lapis_ore XXX emp_ad23 810 / 9 / -1734
      13707356 2015-02-28 13:14:23 Pman1123 lapis_ore XXX emp_ad23 809 / 10 / -1733
      13707345 2015-02-28 13:14:22 Pman1123 lapis_ore XXX emp_ad23 809 / 10 / -1734
      13707321 2015-02-28 13:14:15 Pman1123 iron_ore XXX emp_ad23 806 / 10 / -1736
      13707320 2015-02-28 13:14:14 Pman1123 iron_ore XXX emp_ad23 806 / 11 / -1736
      13707315 2015-02-28 13:14:13 Pman1123 iron_ore XXX emp_ad23 805 / 11 / -1736
      13707311 2015-02-28 13:14:13 Pman1123 iron_ore XXX emp_ad23 805 / 11 / -1735
      13707301 2015-02-28 13:14:10 Pman1123 iron_ore XXX emp_ad23 805 / 10 / -1736
      13707297 2015-02-28 13:14:09 Pman1123 iron_ore XXX emp_ad23 805 / 10 / -1735
      13707098 2015-02-28 13:13:11 Pman1123 diamond_ore XXX emp_ad23 802 / 9 / -1720
      13707097 2015-02-28 13:13:10 Pman1123 diamond_ore XXX emp_ad23 802 / 10 / -1720
      13707093 2015-02-28 13:13:06 Pman1123 diamond_ore XXX emp_ad23 803 / 9 / -1719
      13707090 2015-02-28 13:13:05 Pman1123 diamond_ore XXX emp_ad23 803 / 10 / -1719
      13707062 2015-02-28 13:12:20 Pman1123 gold_ore XXX emp_ad23 786 / 10 / -1717
      13707061 2015-02-28 13:12:17 Pman1123 gold_ore XXX emp_ad23 785 / 10 / -1717
      13707060 2015-02-28 13:12:16 Pman1123 gold_ore XXX emp_ad23 785 / 10 / -1718
      13707056 2015-02-28 13:12:12 Pman1123 iron_ore XXX emp_ad23 787 / 10 / -1722
      13707054 2015-02-28 13:12:11 Pman1123 iron_ore XXX emp_ad23 786 / 11 / -1722
      13707051 2015-02-28 13:12:10 Pman1123 iron_ore XXX emp_ad23 786 / 12 / -1721
      13707048 2015-02-28 13:11:47 Pman1123 gold_ore XXX emp_ad23 786 / 10 / -1718
      13707047 2015-02-28 13:11:47 Pman1123 gold_ore XXX emp_ad23 786 / 11 / -1718
      13707044 2015-02-28 13:11:40 Pman1123 iron_ore XXX emp_ad23 787 / 11 / -1721
      13707043 2015-02-28 13:11:38 Pman1123 iron_ore XXX emp_ad23 787 / 12 / -1722
      13707042 2015-02-28 13:11:37 Pman1123 iron_ore XXX emp_ad23 787 / 11 / -1722
      13707041 2015-02-28 13:11:35 Pman1123 iron_ore XXX emp_ad23 786 / 11 / -1724
      13707040 2015-02-28 13:11:34 Pman1123 iron_ore XXX emp_ad23 786 / 12 / -1724
      13707039 2015-02-28 13:11:33 Pman1123 iron_ore XXX emp_ad23 787 / 11 / -1724
      13707038 2015-02-28 13:11:32 Pman1123 iron_ore XXX emp_ad23 787 / 12 / -1724
      13707037 2015-02-28 13:11:31 Pman1123 iron_ore XXX emp_ad23 787 / 11 / -1725
      13707036 2015-02-28 13:11:31 Pman1123 iron_ore XXX emp_ad23 787 / 12 / -1725
      13706957 2015-02-28 13:09:43 Pman1123 diamond_ore XXX emp_ad23 777 / 10 / -1725
      13706954 2015-02-28 13:09:41 Pman1123 diamond_ore XXX emp_ad23 778 / 10 / -1725
      13706953 2015-02-28 13:09:40 Pman1123 diamond_ore XXX emp_ad23 777 / 10 / -1724
      13706952 2015-02-28 13:09:39 Pman1123 diamond_ore XXX emp_ad23 778 / 10 / -1724
      13706951 2015-02-28 13:09:37 Pman1123 diamond_ore XXX emp_ad23 778 / 11 / -1724
      13706924 2015-02-28 13:08:50 Pman1123 diamond_ore XXX emp_ad23 791 / 10 / -1732
      13706922 2015-02-28 13:08:49 Pman1123 diamond_ore XXX emp_ad23 791 / 11 / -1732
      13706920 2015-02-28 13:08:48 Pman1123 diamond_ore XXX emp_ad23 792 / 10 / -1732
      13706918 2015-02-28 13:08:47 Pman1123 diamond_ore XXX emp_ad23 792 / 11 / -1732
      13706915 2015-02-28 13:08:46 Pman1123 iron_ore XXX emp_ad23 794 / 10 / -1731
      13706913 2015-02-28 13:08:45 Pman1123 iron_ore XXX emp_ad23 794 / 11 / -1731
      13706912 2015-02-28 13:08:44 Pman1123 iron_ore XXX emp_ad23 794 / 10 / -1730
      13706906 2015-02-28 13:08:39 Pman1123 iron_ore XXX emp_ad23 794 / 11 / -1730
      13706905 2015-02-28 13:08:38 Pman1123 iron_ore XXX emp_ad23 793 / 10 / -1730
      13706904 2015-02-28 13:08:37 Pman1123 iron_ore XXX emp_ad23 793 / 11 / -1730
      13706903 2015-02-28 13:08:36 Pman1123 iron_ore XXX emp_ad23 793 / 10 / -1731
      13706900 2015-02-28 13:08:35 Pman1123 iron_ore XXX emp_ad23 793 / 11 / -1731
      13706895 2015-02-28 13:08:31 Pman1123 diamond_ore XXX emp_ad23 791 / 10 / -1731
      13706894 2015-02-28 13:08:29 Pman1123 diamond_ore XXX emp_ad23 791 / 11 / -1731
      13706887 2015-02-28 13:08:21 Pman1123 iron_ore XXX emp_ad23 789 / 21 / -1729
      13706885 2015-02-28 13:08:20 Pman1123 iron_ore XXX emp_ad23 788 / 21 / -1730
      13706882 2015-02-28 13:08:19 Pman1123 iron_ore XXX emp_ad23 789 / 20 / -1729
      13706880 2015-02-28 13:08:17 Pman1123 iron_ore XXX emp_ad23 789 / 21 / -1731
      13706878 2015-02-28 13:08:15 Pman1123 iron_ore XXX emp_ad23 789 / 20 / -1730
      13706877 2015-02-28 13:08:14 Pman1123 iron_ore XXX emp_ad23 789 / 19 / -1730
      13706876 2015-02-28 13:08:13 Pman1123 iron_ore XXX emp_ad23 788 / 20 / -1730
      13706875 2015-02-28 13:08:12 Pman1123 iron_ore XXX emp_ad23 788 / 19 / -1730
      13706874 2015-02-28 13:08:11 Pman1123 iron_ore XXX emp_ad23 788 / 18 / -1730
      13706873 2015-02-28 13:08:07 Pman1123 iron_ore XXX emp_ad23 788 / 20 / -1731
      13706872 2015-02-28 13:08:06 Pman1123 iron_ore XXX emp_ad23 788 / 19 / -1731
      13706870 2015-02-28 13:08:04 Pman1123 iron_ore XXX emp_ad23 789 / 20 / -1731
      13706869 2015-02-28 13:08:03 Pman1123 iron_ore XXX emp_ad23 789 / 19 / -1731
      13706865 2015-02-28 13:07:58 Pman1123 iron_ore XXX emp_ad23 790 / 16 / -1731
      13706864 2015-02-28 13:07:57 Pman1123 iron_ore XXX emp_ad23 789 / 15 / -1732
      13706863 2015-02-28 13:07:56 Pman1123 iron_ore XXX emp_ad23 789 / 15 / -1731
      13706862 2015-02-28 13:07:54 Pman1123 iron_ore XXX emp_ad23 790 / 15 / -1732
      13706861 2015-02-28 13:07:50 Pman1123 iron_ore XXX emp_ad23 790 / 15 / -1731
      13706838 2015-02-28 13:07:20 Pman1123 iron_ore XXX emp_ad23 791 / 33 / -1731
      13706837 2015-02-28 13:07:20 Pman1123 iron_ore XXX emp_ad23 792 / 33 / -1731
      13706831 2015-02-28 13:07:18 Pman1123 iron_ore XXX emp_ad23 792 / 32 / -1731
      13706830 2015-02-28 13:07:17 Pman1123 iron_ore XXX emp_ad23 791 / 32 / -1731
      13706827 2015-02-28 13:07:16 Pman1123 iron_ore XXX emp_ad23 791 / 32 / -1732
      13706826 2015-02-28 13:07:15 Pman1123 iron_ore XXX emp_ad23 792 / 32 / -1732
      13706825 2015-02-28 13:07:13 Pman1123 iron_ore XXX emp_ad23 792 / 33 / -1732
      13706824 2015-02-28 13:07:12 Pman1123 iron_ore XXX emp_ad23 791 / 33 / -1732
      13706822 2015-02-28 13:07:05 Pman1123 iron_ore XXX emp_ad23 783 / 32 / -1736
      13706821 2015-02-28 13:07:04 Pman1123 iron_ore XXX emp_ad23 783 / 33 / -1736
      13706819 2015-02-28 13:07:03 Pman1123 iron_ore XXX emp_ad23 782 / 32 / -1736
      13706817 2015-02-28 13:07:02 Pman1123 iron_ore XXX emp_ad23 782 / 33 / -1736
      13706814 2015-02-28 13:07:01 Pman1123 iron_ore XXX emp_ad23 783 / 32 / -1735
      13706812 2015-02-28 13:07:00 Pman1123 iron_ore XXX emp_ad23 782 / 32 / -1735
      13706741 2015-02-28 13:05:35 Pman1123 iron_ore XXX emp_ad23 769 / 27 / -1731
      13706740 2015-02-28 13:05:32 Pman1123 iron_ore XXX emp_ad23 769 / 28 / -1731
      13706738 2015-02-28 13:05:31 Pman1123 iron_ore XXX emp_ad23 768 / 28 / -1731
      13706737 2015-02-28 13:05:29 Pman1123 iron_ore XXX emp_ad23 769 / 28 / -1730
      13706736 2015-02-28 13:05:28 Pman1123 iron_ore XXX emp_ad23 768 / 28 / -1730
      13706735 2015-02-28 13:05:26 Pman1123 iron_ore XXX emp_ad23 768 / 29 / -1730
      13706678 2015-02-28 13:03:04 Pman1123 iron_ore XXX emp_ad23 774 / 44 / -1736
      13706677 2015-02-28 13:03:03 Pman1123 iron_ore XXX emp_ad23 774 / 45 / -1736
      13706676 2015-02-28 13:03:02 Pman1123 iron_ore XXX emp_ad23 775 / 44 / -1736
      13706675 2015-02-28 13:03:01 Pman1123 iron_ore XXX emp_ad23 775 / 45 / -1736
      13706674 2015-02-28 13:03:00 Pman1123 iron_ore XXX emp_ad23 775 / 44 / -1737
      13706673 2015-02-28 13:02:58 Pman1123 iron_ore XXX emp_ad23 775 / 45 / -1737
      13706654 2015-02-28 12:58:05 Pman1123 iron_ore XXX emp_ad23 842 / 61 / -1669
      13706652 2015-02-28 12:58:04 Pman1123 iron_ore XXX emp_ad23 842 / 60 / -1669
      13706649 2015-02-28 12:58:03 Pman1123 iron_ore XXX emp_ad23 843 / 60 / -1669
      13706648 2015-02-28 12:58:02 Pman1123 iron_ore XXX emp_ad23 842 / 61 / -1670
      13706647 2015-02-28 12:58:01 Pman1123 iron_ore XXX emp_ad23 843 / 61 / -1669
      13706646 2015-02-28 12:57:59 Pman1123 iron_ore XXX emp_ad23 843 / 61 / -1670
      13706645 2015-02-28 12:57:57 Pman1123 iron_ore XXX emp_ad23 842 / 60 / -1670
      13706643 2015-02-28 12:57:56 Pman1123 iron_ore XXX emp_ad23 843 / 60 / -1670
      13706633 2015-02-28 12:57:47 Pman1123 iron_ore XXX emp_ad23 860 / 57 / -1687
      13706632 2015-02-28 12:57:46 Pman1123 iron_ore XXX emp_ad23 860 / 58 / -1687
      13706629 2015-02-28 12:57:44 Pman1123 iron_ore XXX emp_ad23 860 / 57 / -1688
      13706628 2015-02-28 12:57:43 Pman1123 iron_ore XXX emp_ad23 860 / 58 / -1688
      13706627 2015-02-28 12:57:41 Pman1123 iron_ore XXX emp_ad23 859 / 57 / -1687
      13706626 2015-02-28 12:57:41 Pman1123 iron_ore XXX emp_ad23 859 / 58 / -1687
      13706625 2015-02-28 12:57:39 Pman1123 iron_ore XXX emp_ad23 859 / 57 / -1688
      13706624 2015-02-28 12:57:38 Pman1123 iron_ore XXX emp_ad23 859 / 58 / -1688
      13706615 2015-02-28 12:57:32 Pman1123 iron_ore XXX emp_ad23 862 / 60 / -1683
      13706614 2015-02-28 12:57:31 Pman1123 iron_ore XXX emp_ad23 862 / 61 / -1683
      13706613 2015-02-28 12:57:30 Pman1123 iron_ore XXX emp_ad23 863 / 60 / -1683
      13706612 2015-02-28 12:57:29 Pman1123 iron_ore XXX emp_ad23 863 / 61 / -1683
      13706611 2015-02-28 12:57:28 Pman1123 iron_ore XXX emp_ad23 863 / 60 / -1684
      13706610 2015-02-28 12:57:26 Pman1123 iron_ore XXX emp_ad23 862 / 60 / -1684

  2. This is getting a bit ridiculous. If I remember correctly, please feel free to correct if something is mixed up:

    1) You claimed that someone else was XRaying and sent me a note about that.
    2) I checked all you guys logfiles and figured that you were all XRaying at one point or the other.
    3) I banned you all.
    4) You sent your larger sister or some other elder relative to me who started accusing me of banning people blindly. They argued with me about you mining in a strip mine, logfile say you did not. I argued you mined in the dark, they said that was in the darklands, but I know it was also in empire, they said I am lying. I asked that person if they know about 1) and they called me a liar again, would not want to see any proof and just said I would be ignored now.
    5) Now you come and want to be unbanned.

    You see, I have a lot of fun with this server, but I do not need this kind of “work”. I hate person-to-person conflicts and people accusing me of acting on a whim when I put so much work on it to write rules and make the proper decisions here.

    So here is an excerpt of your “precious ores” logfile:
    Day User Ore World Location Ratio Light Time Flags
    2015-02-28 Pman1123 LAPIS_ORE empire 807 / 16 / -1726 0 0 13:17:25
    2015-02-28 Pman1123 LAPIS_ORE empire 807 / 17 / -1726 0 0 13:17:25
    2015-02-28 Pman1123 LAPIS_ORE empire 807 / 17 / -1727 0 0 13:17:20
    2015-02-28 Pman1123 LAPIS_ORE empire 807 / 16 / -1727 0 0 13:17:20
    2015-02-28 Pman1123 LAPIS_ORE empire 806 / 17 / -1726 0 0 13:17:20
    2015-02-28 Pman1123 LAPIS_ORE empire 806 / 16 / -1726 0 0 13:17:20
    2015-02-28 Pman1123 LAPIS_ORE empire 806 / 17 / -1727 0 0 13:17:20
    2015-02-28 Pman1123 LAPIS_ORE empire 806 / 16 / -1727 0 0 13:17:20
    2015-02-28 Pman1123 LAPIS_ORE empire 806 / 15 / -1727 94 0 13:17:15 [flagged x5; ratio nolight]
    2015-02-28 Pman1123 LAPIS_ORE empire 825 / 14 / -1740 0 0 13:16:13
    2015-02-28 Pman1123 LAPIS_ORE empire 825 / 13 / -1740 0 0 13:16:08
    2015-02-28 Pman1123 LAPIS_ORE empire 826 / 14 / -1741 0 0 13:16:03
    2015-02-28 Pman1123 LAPIS_ORE empire 826 / 13 / -1741 45 0 13:16:03 [flagged x4; ratio nolight]
    2015-02-28 Pman1123 DIAMOND_ORE empire 824 / 4 / -1734 0 0 13:15:37
    2015-02-28 Pman1123 DIAMOND_ORE empire 825 / 4 / -1734 0 0 13:15:32
    2015-02-28 Pman1123 DIAMOND_ORE empire 824 / 4 / -1735 0 0 13:15:32
    2015-02-28 Pman1123 DIAMOND_ORE empire 825 / 4 / -1735 0 0 13:15:32
    2015-02-28 Pman1123 DIAMOND_ORE empire 825 / 5 / -1735 124 0 13:15:32 [flagged x3; ratio nolight paranoidDiamonds]
    2015-02-28 Pman1123 DIAMOND_ORE empire 812 / 5 / -1736 0 0 13:14:46
    2015-02-28 Pman1123 DIAMOND_ORE empire 812 / 6 / -1736 0 0 13:14:46
    2015-02-28 Pman1123 DIAMOND_ORE empire 811 / 5 / -1735 0 0 13:14:41
    2015-02-28 Pman1123 DIAMOND_ORE empire 811 / 6 / -1735 0 0 13:14:41
    2015-02-28 Pman1123 LAPIS_ORE empire 810 / 9 / -1733 0 0 13:14:30

    The same way I got 142 (!) alerts in a row from finding pockets diamonds in the darklands – in just 9 minutes – how probable is that? And also in complete darkness. No redstone torches even.

    You see, it’s hard to convince me that this is all happening without XRay.

  3. Don’t know if I’m supposed to be writing here but,is the server supposed to be seeing these?

    • Not sure what you mean. Those diamonds have been mined already, if you are afraid that someone gets them. And normally I handle those things in a 1:1, but if people think they have to dispute it in the forum, then I reply there.

      • Oh never mind, this is an old post. Didn’t realize it was an announcement. Thought it was an actual ticket.

  4. Ronancary used a silktouch pickaxe, that’s how my count went up in the empire world because I mined them for him,
    This was a really great server, which is the only reason I wanted to play. But I understand your reasonings, for which I own a server myself.
    All requests from me have been withdrawn
    Goodday

    -Pman1123

    • Silk Touch does not affect the speed at which you can find diamond deposits in the empire at complete darkness. XRaying does.

Comments are closed.