I have found and fixed an issue with the support tickets.
Please note that this only affected in-game created tickets. All others are fine.
The issue was that in-game created tickets sent an email to me, but did not register themselves into the database. If you created a ticket recently online, please check if
- the issue has been resolved, if not
- if the ticket is in your list of tickets (do /ticket list), if not
- re-create the ticket please! Thanks and sorry about this!