We have a new help system that integrates with the website and the game at the same time. There is a new command: /ticket to open and close tickets. I still have to make additional features and allow more people to answer tickets, but the system is there. It does not work on chat anymore but rather on email base. People who open a ticket in-game get a confirmation email and can reply to it also on the new website support page.
I removed the chat system since it did not really allow to contact players once they were offline. I hope to expand the functions of the new ticket system to be more powerful over the coming days.